Política de reembolso

Returns, Cancellations, and Refunds Policy

Last Updated: August 26, 2026

At M&P STUDIO, we want you to have a positive shopping experience. Therefore, our returns, cancellations, and refunds policy is established in accordance with the conditions applicable to orders fulfilled by our suppliers.

1. Order Cancellations

Cancellation requests must be submitted within 24 hours of purchase.

However, submitting a cancellation request within this period does not guarantee that the order can be canceled. Orders are processed quickly, and once an order has entered processing or has been shipped, it can no longer be canceled.

If the order can still be canceled, M&P STUDIO will process the cancellation request accordingly.

If the order is already being processed or has been shipped, we cannot guarantee that it can be canceled. In that case, the customer may request a return once the order has been received, provided that the item is eligible under this policy.

2. Returns

Currently, returns are available only for orders shipped to customers within the United States.

Orders shipped to customers outside the United States are not eligible for returns through our supplier.

For an item to be eligible for return, it must meet all of the following requirements:

• Be unused.
• Be in the original condition in which it was received.
• Have the original tags attached.
• Be in its original packaging with the SKU label, when applicable.

Return Request Period

A return request must be submitted within 7 days after receiving all items in the order.

The first day of the return period begins when the order tracking shows that the order has been delivered.

For orders shipped in multiple packages, the return period begins on the date and time the last package is delivered.

Once a return has been requested, the item must be shipped back within 7 days after the return request in order to be eligible for a full refund.

3. Exchanges Are Not Available

M&P STUDIO does not offer direct product exchanges.

If you would like a different size, color, or item, you must place a new order. If the original item is eligible, you may request a return in accordance with this policy.

This condition follows our supplier's policy, which states that exchanges of any kind are not accepted.

4. Final Sale and Non-Returnable Items

The following products are not eligible for return:

• Beauty products.
• Swimwear.
• Bodysuits.
• Face masks.
• Underwear and lingerie.
• Jewelry.
• Wholesale orders with opened packages.

These items are considered Final Sale or non-returnable.

5. Items That Do Not Meet the Requirements

If a returned item does not meet the requirements established in this policy, the return may be subject to a 20% restocking fee or the return may be rejected in full.

For this reason, we recommend carefully reviewing the requirements before sending any return.

6. Return Shipping Costs

The original shipping and handling charges are non-refundable.

Return shipping costs are the responsibility of the customer.

The only exception is when the return is due to a shipping error or a damaged item.

7. Refunds

Once the returned package has been received, processing may take 5–7 business days.

Once the return has been processed, a confirmation email will be sent.

When a refund is applicable, it will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in the customer's account may depend on the financial institution or payment provider used.

8. How to Request a Return

To request a return, the customer must contact M&P STUDIO within the applicable time period and provide the information necessary to identify the order and the item they wish to return.

M&P STUDIO will provide the applicable instructions to continue with the return process.

Do not send any product back on your own before receiving the appropriate return instructions.

9. Damaged or Incorrect Items

If you receive a damaged item or an item different from the one you ordered, you must contact M&P STUDIO as soon as possible.

In these cases, return shipping costs will not be the customer's responsibility, in accordance with the applicable conditions of our supplier.

We may request photographs or other information necessary to verify the issue before providing return instructions.

10. Changes to This Policy

Return conditions may be subject to change due to modifications made by our suppliers.

M&P STUDIO may update this policy when necessary to reflect changes in the conditions applicable to orders. Our supplier expressly reserves the right to modify its rules at its discretion.

Quick Summary

Situation	Policy
Cancellation	Request within 24 hours; not guaranteed
Order in processing/shipped	Cannot be canceled
Returns	Only orders shipped within the United States
Return request period	7 days after receiving all items
Return shipping period	7 days after submitting the return request
Product condition	Unused, with original tags and original packaging/SKU label
Exchanges	Not available
Original shipping	Non-refundable
Return shipping	Customer pays, except for shipping errors or damaged items
Restocking fee	Up to 20% or return rejection if requirements are not met
Refund processing	5–7 business days after the return is received
Refund method	Original payment method
Final Sale	Beauty products, swimwear, bodysuits, face masks, underwear/lingerie, jewelry, and wholesale orders with opened packages